Refund Policy

At Suvela-Shop.com, we strive to offer a smooth and transparent refund process. If you're not satisfied with your order or need to return an item, here's how refunds are handled.

💰 Refund Eligibility

You are eligible for a refund if:

- Your return is approved and the item is received in original, unused condition.

- You received a defective, damaged, or incorrect item.

- The return is initiated within 7 days of delivery.

🕐 Refund Timeline

Once your returned item is received and inspected:

- We’ll notify you of the approval or rejection of your refund.

- If approved, your refund will be processed within 5–7 business days.

- Refunds will be credited via the original payment method (Credit Card, UPI, Wallet, Net Banking, etc.).

⚠️ Non-Refundable Situations

We do not issue refunds for:

- Items returned in used, damaged, or altered condition.

- Items not returned within the eligible return window.

- Non-returnable products (e.g., earrings, cosmetics, hygiene items, or personalized products).

- COD shipping charges or return shipping deductions (if applicable).

💳 COD Refunds

If your order was placed using Cash on Delivery (COD):

- Refunds will be issued via bank transfer or UPI.

- You will be required to share your account details or UPI ID securely via email.

🛍 Store Credit Option

Prefer shopping again? Choose store credit instead of a refund, and get:

- Instant credit to your Suvela account

- No deductions or processing delays

- Valid for 6 months

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If you have any refund-related queries, feel free to contact us:

📧 Email: support@suvela-shop.com
📱 WhatsApp Support: +91-7276520122

Thank you for shopping with Suvela-Shop.com 💛
We’re here to ensure your experience is delightful!